Our Service

SBM Machinery listens to our customers and then ensure maximum productivity of equipment, supply critical parts and services, and, most importantly, achieve the lowest possible cost of production throughout the life cycle of the equipment. SBM services – sound, comprehensive, valuable and global – are designed to help our customers overcome all such challenges successfully and profitably.

Service Commitment

1. to ensure to provide users with a good sales service, in order for the user before the introduction and use of performance requirements, provide relevant information, a good user staff.
2 the situation according to the user to provide targeted technical training, focusing on product quality, user tracking, users regularly visit, in a timely manner to improve product performance based on user needs, and continuously improve product quality.
3. to ensure that products fulfill "three guarantees", the product of "three guarantees" quality of products during the period indeed, and strict compliance with the provisions of the contract liability.
4. more than "three guarantees" period of the product, guaranteed repair parts and maintenance services according to user needs to do the work.
5. for the products, accessories and consumables to provide ex-factory price discount.
6. receiving the user requirements to resolve product problems in the use of notice, the Company made an initial response within 1 hour, 24 hours to reach the scene of major issues.
7. the need for technical services, professional and technical services will send personnel to participate in inspection and guidance out of the box installation, commissioning work, until the normal operation of equipment.

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